Refund & Return Policy
Last Updated: October 6, 2026
Due to the nature of PEARPHARM research compounds and the importance of product integrity, chain of custody, and storage conditions, all sales are final once an order has shipped, except where otherwise required by law or where PEARPHARM confirms that an order qualifies for a replacement, credit, or refund under this policy. Returned research compounds cannot be restocked or resold.
If you need to cancel an order, please contact PEARPHARM as soon as possible. Cancellation requests are not guaranteed once fulfillment has begun, an order has been packed, a shipping label has been created, or the package has been transferred to the carrier. If an order is successfully canceled before shipment, the eligible amount will be refunded to the original payment method.
If your order arrives visibly damaged, contact PEARPHARM within 72 hours of confirmed delivery. Please provide your order number, photographs of the shipping package, photographs of the damaged product, photographs of the product label and lot information where applicable, and a description of the issue. Retain all packaging and affected items until PEARPHARM completes its review.
If your order arrives visibly damaged, contact PEARPHARM within 72 hours of confirmed delivery. Please provide your order number, photographs of the shipping package, photographs of the damaged product, photographs of the product label and lot information where applicable, and a description of the issue. Retain all packaging and affected items until PEARPHARM completes its review.
If an item is missing from your package, notify PEARPHARM within 72 hours of delivery. Please provide the order number and any requested photographs or packaging information.
If tracking shows that a package has not been delivered within the expected carrier timeframe, contact PEARPHARM. We may open an investigation with the carrier before issuing a replacement or refund.
Research compounds are generally non-returnable after shipment. We cannot accept returns based on change of mind, ordering the wrong product or strength, purchaser preference, research results or experimental outcomes, improper storage or handling after delivery, unauthorized use, or use inconsistent with PEARPHARM’s Research Use Only Policy.
Approved refunds will generally be issued to the original payment method used for the transaction. Processing times vary by payment provider or financial institution.
Where a replacement is approved, PEARPHARM may resend the same product, replace the affected item with an equivalent item where agreed, provide store credit, or issue a refund where replacement is not practical.
Original shipping charges are generally non-refundable after an order has shipped unless PEARPHARM shipped an incorrect product, the order was confirmed lost, the shipment was damaged in transit, or PEARPHARM determines that a shipping refund is otherwise appropriate.
PEARPHARM products are sold strictly for controlled laboratory research purposes only. They are not for human or veterinary use. Refunds or replacements will not be provided based on expectations relating to medical, therapeutic, physiological, cosmetic, or other unauthorized uses.
Last Updated: October 6, 2026
1. General Policy
Due to the nature of PEARPHARM research compounds and the importance of product integrity, chain of custody, and storage conditions, all sales are final once an order has shipped, except where otherwise required by law or where PEARPHARM confirms that an order qualifies for a replacement, credit, or refund under this policy. Returned research compounds cannot be restocked or resold.
2. Order Cancellation Before Shipment
If you need to cancel an order, please contact PEARPHARM as soon as possible. Cancellation requests are not guaranteed once fulfillment has begun, an order has been packed, a shipping label has been created, or the package has been transferred to the carrier. If an order is successfully canceled before shipment, the eligible amount will be refunded to the original payment method.
3. Damaged Orders
If your order arrives visibly damaged, contact PEARPHARM within 72 hours of confirmed delivery. Please provide your order number, photographs of the shipping package, photographs of the damaged product, photographs of the product label and lot information where applicable, and a description of the issue. Retain all packaging and affected items until PEARPHARM completes its review.
4. Incorrect Orders
If you receive the wrong product, wrong strength, incorrect quantity, or an item that does not match your confirmed order, contact PEARPHARM within 72 hours of delivery. After verification, PEARPHARM may provide a replacement, reshipment, store credit, or refund.
5. Missing Items
If an item is missing from your package, notify PEARPHARM within 72 hours of delivery. Please provide the order number and any requested photographs or packaging information.
6. Lost Shipments
If tracking shows that a package has not been delivered within the expected carrier timeframe, contact PEARPHARM. We may open an investigation with the carrier before issuing a replacement or refund.
7. Packages Marked Delivered
If carrier tracking shows that an order was successfully delivered to the address provided during checkout, PEARPHARM may require additional information before approving a replacement or refund. Customers should first verify the shipping address, check the delivery location, check with household members/reception/mailrooms, and contact the carrier where appropriate.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. PEARPHARM is not responsible for orders delivered to an address entered incorrectly by the customer. If you notice an address error before shipment, contact us immediately and we will attempt to correct it.
9. Refused or Unclaimed Packages
Orders that are refused, abandoned, unclaimed, or returned because of customer-provided address issues may not qualify for a full refund. Original shipping charges and any carrier return fees may be deducted from an approved refund where permitted by law.
10. Non-Returnable Products
Research compounds are generally non-returnable after shipment. We cannot accept returns based on change of mind, ordering the wrong product or strength, purchaser preference, research results or experimental outcomes, improper storage or handling after delivery, unauthorized use, or use inconsistent with PEARPHARM's Research Use Only Policy.
11. Storage and Handling
Customers are responsible for reviewing applicable storage and handling information after delivery. Products that have been improperly stored, handled, opened, altered, contaminated, or otherwise compromised after delivery are not eligible for return or replacement unless PEARPHARM determines that the issue existed before delivery.
12. Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction. Processing times vary by payment provider or financial institution.
13. Replacement Orders
Where a replacement is approved, PEARPHARM may resend the same product, replace the affected item with an equivalent item where agreed, provide store credit, or issue a refund where replacement is not practical.
14. Shipping Charges
Original shipping charges are generally non-refundable after an order has shipped unless PEARPHARM shipped an incorrect product, the order was confirmed lost, the shipment was damaged in transit, or PEARPHARM determines that a shipping refund is otherwise appropriate.
15. Chargebacks and Payment Disputes
If you believe there is an issue with an order or payment, please contact PEARPHARM before initiating a chargeback or payment dispute. PEARPHARM may provide payment processors or financial institutions with relevant records, including order information, account records, shipping records, tracking information, delivery confirmation, policy acknowledgments, and customer communications. Fraudulent or abusive chargebacks may result in account restriction or refusal of future orders
16. Research Use Only
PEARPHARM products are sold strictly for controlled laboratory research purposes only. They are not for human or veterinary use. Refunds or replacements will not be provided based on expectations relating to medical, therapeutic, physiological, cosmetic, or other unauthorized uses.